FAQs

Ditch the traditional "we'll call you back" runaround. Start right here on our online booking flow. Select your home size, enter your locations, and get an instant estimate in seconds.

Our online booking flow guides you through it. Select your home size and inventory, and we'll match you with the right vehicle for the job. Still unsure? Message us on WhatsApp at 066 341 9690 and we'll help.

Yes, and we make it easy. You can build your list over time through our WhatsApp channel, adding things as you remember them. The more accurate the list, the cleaner we can plan and the more we can guarantee a seamless move.

Plans change, we get it. If you need to swap dates or add that extra fridge you forgot about, hit us up on WhatsApp at 066 341 9690 or email hello@gomove.co.za. Give us 24 hours' notice and we'll reschedule you for free.

We're live and loud in Cape Town and surrounds, and now in Gauteng too, covering Johannesburg and Pretoria. Durban is on the roadmap. If you're moving within any of our active areas, we're ready when you are.

Yes. We operate between all the major SA hubs, and we've got a wide network right across South Africa, so we can help with long-distance moves well beyond the big centres. Message us on WhatsApp at 066 341 9690 with your exact requirements and our team will jump on it to get you the best price.

Yes. We offer packing and wrapping to keep your goods safe. Add it in your booking notes or chat to the crew on WhatsApp at 066 341 9690, and we'll adjust your quote accordingly.

Yes, on request. Things like taking apart and reassembling beds, wardrobes or tables add time to the move, so they carry a charge per item. Tell us exactly what you need when you book or on WhatsApp at 066 341 9690, and the team will come back to you with an updated price.

We accept card and EFT through registered payment providers, and we're cashless. Prefer to spread the cost? Our Move Now Pay Later option lets you split your payment over 2 to 6 months at 0% interest, through a registered pay-later provider. No catch, no added cost, just breathing room. All payments run through registered gateways that keep your details secure. GoMove never handles or stores your payment details.

For local moves, there's no deposit. You pay on the day, at drop-off, and payment is settled before the crew offloads. For long-distance moves, a 50% deposit secures your slot when you confirm, with the balance settled before offloading. Simple: your things come off the truck once payment's done.

Most of our fleet carries goods-in-transit insurance. This covers your belongings against major events during transport, like fire, collision or the vehicle overturning. It's not all-risk cover and doesn't cover general breakages, scratches or knocks from normal handling. Because cover can vary by vehicle, if insurance matters for your move, tell us upfront and we'll confirm exactly what applies before you book. For long-distance moves especially, we also offer additional cover, including all-risk options. Message us on WhatsApp at 066 341 9690 or email hello@gomove.co.za and we'll sort the right cover for you.

Most of our vehicles carry goods-in-transit insurance, which covers major transport events like fire, collision or the vehicle overturning. It's not all-risk and doesn't cover general breakages or everyday knocks and scratches during handling. Cover can vary by vehicle, so if you have specific insurance requirements, let us know beforehand and we'll confirm what applies to your move. If anything gets damaged while loading or offloading, we handle it on a case-by-case basis. For fuller protection, ask us about all-risk cover, especially on long-distance moves.

Every crew on GoMove is vetted, trained, and operates under the GoMove standard: a guaranteed five-star service, every move, at minimum. Above that, all teams are criminal-checked and screened through Brooks International, the recognised standard for estate access across South Africa, so you can trust who's showing up and handling your stuff. Our crews are small and medium business operators building their own businesses alongside GoMove, professionals who take real pride in the work.

For safety and legal reasons we don't move hazardous or flammable materials, illegal items, or high-value items like jewellery, cash and fine art. Those stay with you.

We need clear access at both locations, so we recommend you stay close to the action. Being on-site keeps the move fast and safe, and lets you sign off once the job's done.

No problem, just tell us upfront. Flag stairs, long carries, narrow doorways or any tight access at either end in your booking notes or on WhatsApp, so we bring the right crew and plan for it. Where there are weight restrictions, we can run a shuttle vehicle to ferry your goods while the larger truck waits nearby, so everything still moves in one go. We've got multiple options tailored to your move. The more we know in advance, the smoother the day and the more accurate your quote.

We've got it, but we need your help. Estates, complexes and secure buildings all have their own entry rules, so tell us what yours requires and help us get the paperwork sorted early. We're already registered across a wide range of estates where we operate. If we haven't worked in yours yet, get us the requirements as soon as you can so we can set everything up in time. Usually we'll need: • Access codes • Sign-in documentation • Any other vetting the estate requires Sort that with us upfront and we'll move you seamlessly.

Yes. Add extra stops during your booking flow. Whether you're grabbing a couch from a friend's or hitting a storage unit on the way, we'll calculate the route for you.

No surprises. Your quote is upfront and transparent. The main thing to know about is second trips. If everything doesn't fit in the vehicle, a second trip may be needed, and we'll always confirm the cost with you first. We work hard to prevent this through proper planning and an accurate inventory list, which is why we need the full picture from you upfront so we can size the truck to get everything in one go. If you add items that weren't on the inventory list, a higher charge applies and that liability falls on you. Help us with the full details and we'll keep it efficient and one trip.