Terms and Conditions
Last updated: March 2026
Introduction
By using the gomove website and services, you enter into a service agreement with gomove. gomove manages the booking, technology, and logistics coordination, while the physical move is executed by our network of vetted partners.
Price-Lock Guarantee and Volume
The estimate provided during the booking flow is based on the inventory and details you provide. A Price-Lock is finalized once your inventory is confirmed. If the actual volume or weight exceeds the capacity of the vehicle selected during booking, gomove reserves the right to charge for additional trips or upgrade the vehicle size at the customer's expense.
Payment Terms and Right of Lien
We are a strictly cashless platform. We accept standard Visa and Mastercard. Your payment is processed upon completion. gomove reserves a legal "right of lien" over the goods being transported. This means we may withhold the offloading or delivery of goods until all outstanding payments due for the service have been settled in full.
Cancellation and Rescheduling
Rescheduling is free with at least 24 hours notice via WhatsApp (0663419690) or email (hello@gomove.co.za). Cancellations or rescheduling with less than 24 hours notice will incur a cancellation fee of 50% of the booking value to compensate the partner for the reserved slot.
Access, Estates, and Delays
You are responsible for ensuring clear access at both locations. This includes coordinating with building security and estate management and ensuring elevators are functional. If our team is delayed for more than 30 minutes due to access or security issues, an idle-time fee of R350 per hour may be charged.
Insurance and Liability
(Owner's Risk) gomove does not provide insurance for your goods. All moves are conducted at the owner's risk. We assume no liability for damage to "owner-packed" cartons or for electronic items not in their original packaging. Any claims for damage to premises or clear negligence must be noted on the digital sign-off at the time of completion. We recommend you confirm transit cover with your personal household insurer.
Restricted Items
We do not move hazardous materials, flammable substances, illegal items, or high-value items like jewelry, cash, and fine art. These remain the sole responsibility of the customer.
Work Not Included
Unless explicitly added to your quote, our service does not include dismantling or assembling furniture, disconnecting or reconnecting appliances (plumbing/electrical), or removing fixtures from walls. Our teams are movers, not handymen.
Contact Information
For any queries, reach us at hello@gomove.co.za or via WhatsApp at 0663419690.